FREQUENTLY ASKED QUESTIONS
Go online on the website, select the product you would like to buy and add it to the cart and then proceed to checkout and then select the payment mode and complete the order. Once the order is placed, you will receive a order confirmation email with your order summary.
Log in to your account and then go to My Orders, where you can see the orders you have placed. There will be an option to track your order, click the option and get the current status of your order.
- Go to Your Orders.
- Click Cancel Items.
- If you plan to cancel multiple items, select the check box next to each item you wish to remove from the order. If you wish to cancel the entire order, select all of the items.
- Click Cancel checked items when finished.
After submitting the cancellation request, we’ll send you a confirmation message along with the refund details to the e-mail address on your account.
You can also confirm that the order was cancelled by visiting Your Orders. If you see the order in the Cancelled Orders section, it was successfully cancelled.
- Create a replacement request.
- Go to Your Orders.
- Select the item you would like to replace and then click Return/Replace Items.
- Choose Replacement option and fill in the details.
- Once the replacement request is generated, we will ensure the speedy replacement.
Is there any shipping or delivery charges?
Ans. Mostly products on the website come under free delivery category. However if there is any delivery/ shipping charges, it would be mentioned with product description so that you know it while placing the orders. The charges may vary depending upon your location.
What if I receive a damaged product?
Ans. Delivery is usually safe but if you have received a damaged product, you can return/replace it. At the time of delivery, if you find the package suspected, please do not open it and call our customer care.
What if I receive a wrong product?
Ans. We take utmost care to deliver the right products to our customers. Unfortunately if you have received a wrong product, you have the option either to return it or get it replaced by contacting our customer care.
How long it’s gonna take me to receive the refund after cancellation?
Ans. The refund process will be completed between 7-15 days days from end. The refund amount will be credited to the same account from where we have received the amount or contact our customer care in case of COD.
