Privacy Policy

We are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information (“Personal Information”). This Privacy Policy provides succinctly the manner your data is collected and used by www.statezen.com. You are advised to please read the Privacy Policy carefully. By accessing the services provided by www.statezen.com you agree to the collection and use of your data by www.statezen.com in the manner provided in this Privacy Policy.

Identifying Purposes
We collect, use and disclose Personal Information to provide you with the product or service you have requested and to offer you additional products and services we believe you might be interested in. The purposes for which we collect Personal Information will be identified before or at the time we collect the information. In certain circumstances, the purposes for which information is collected may be clear, and consent may be implied, such as where your name, address and payment information is provided as part of the order process.

Consent
Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services. We will not require you to consent to the collection, use, or disclosure of information as a condition to the supply of a product or service, except as required to be able to supply the product or service.

Limiting Collection
The Personal Information collected will be limited to those details necessary for the purposes identified by us. With your consent, we may collect Personal Information from you in person, over the telephone or by corresponding with you via mail, facsimile, or the Internet. We use contact information internally use to direct our efforts product improvement, contact survey, and send you promotional materials from our contest sponsors or advertisers.

Accuracy
Personal Information will be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.

Safeguarding Customer Information
Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access or disclosure.

Openness
We will make information available to you about our policies and practices with respect to the management of your Personal Information.

Customer Access
Upon request, you will be informed of the existence, use and disclosure of your Personal Information, and will be given access to it. You may verify the accuracy and completeness of your Personal Information, and may request that it be amended, if appropriate. However, in certain circumstances permitted by law, we will not disclose certain information to you. For example, we may not disclose information relating to you if other individuals are referenced or if there are legal, security or commercial proprietary restrictions.

Handling Customer Complaints and Suggestions You may direct any questions or enquiries with respect to our privacy policy or our practices by contacting Email us: [email protected]

Policy updates
We reserve the right to change or update this policy at any time by placing a prominent notice on our site. Such changes shall be effective immediately upon posting to this site.

Shipping Policy

Shipping Policies
After receiving every order we do a quality check on the merchandise and then ship as per your order and destination.

www.statezen.com ensures that the fastest and most efficient dispatch & delivery chain is in place to get your orders to you as swiftly as possible from our warehouse. The goods will be delivered within 3-7 working days from the date of dispatch for all deliveries within India. On dispatch we will send you a mail giving you the details of the courier service used. All orders are subject to product availability.

Shipping Time, Method and Process
1. Product delivery process will be initiated once your payment verification is done form bank or payment gateways. If your payment is on hold form bank or payment gateway then we cannot process the order till the time we get confirmation.

2. www.statezen.com dispatches all parcels using a courier chosen according to your order or the type of products sold on www.statezen.com, to offer you fast and reliable delivery. You can track your delivery via the My Account / My delivery page or Track Order.

3. For deliveries within India, charges will variable depending on your parcel’s location, weight, volume, fragility and the value of your order. The charges include fulfillment costs of your order.

4. Cash on delivery option is available only in India and for amounts less than Rs.5,000 If the chosen mode of payment is cash on delivery, a variable convenience charge will apply. You can view the delivery charges at the time of payment. These are over and above the selling price of the product. You can also view the delivery charges in the invoice or My order section.

5. The goods will be delivered within 3-7 working days from the date of dispatch for all deliveries within India. Estimated delivery times are available from the moment you place your order. On your dashboard, you can view the dispatch date of your parcel (available once your parcel has left our warehouses) Once your parcel has been dispatched by our Logistics team, an email or SMS will automatically be sent to you.

6. We are not responsible for delay happens from courier company side as that is not in our control we can resend the products or replace if it got damaged but in this case refund policy will be void.

7. If product delivery is getting delay due to unavoidable circumstances then we will inform you on the same and also let you know about estimated time of delivery.

9. We deliver through all reputed courier companies. If we do not have service in your area we will send it by India Post. As India post does not deliver Electronics products to for that you need to provide us alternate address to delivery of same.

Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at [email protected]

Questions

If you have any questions about the delivery and shipment or your order, please contact us at [email protected]

TERMS AND CONDITIONS OF USE

Return Policy

Eligible for the return policy

1. You receive a faulty/defective/physically damaged product (Dead on Arrival) and report the issue to www.statezen.com within 48 hours from the date of delivery.
2. You receive a product with different specification from what you read on the website and report the issue to www.statezen.com within 7 days from the date of delivery.
3. You receive a product that is not what you ordered and report the issue to www.statezen.com within 48 hours from the date of delivery.

Not eligible for the return policy

1. You purchase the product as a combo/set deal and not happy with an individual item.
2. Electronic items with open seal cannot be returned despite of being in good condition.
3. For branded electronic items purchased, please refer the brands return, repair and replacement policy.

Terms and Conditions

1. Products returned must be in original condition including all price tags, labels, original packing, freebies and accessories with their original tags.
2. Products with tampered brand packaging will not be accepted.
3. For specific branded products, brand’s own repair, exchange, refund and cancellation policy will be applicable.
4. Replacements are subject to availability of the product on www.statezen.com.

All defects arising after using of the product will be serviced by the respective manufacturer/brand according to the manufacturer’s warranty terms.